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SHIPPING POLICY

Thank you for shopping at Shop Mall Outlets, operated by Empire Platforms LLP. This policy outlines how we handle order processing, delivery timelines, and shipping support.

 

Shipping Regions

We ship globally. All orders are exported from India and fulfilled through our trusted logistics partners.

 

Order Processing Time

Orders are processed within 2–5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

 

Estimated Delivery Times

  • India: 4–8 business days

  • United States: 10–15 business days

  • International: 10–15 business days

 

Delivery times may vary based on destination, customs clearance, and local courier performance.

 

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected method.

We may offer free standard shipping on eligible items or during promotional campaigns.

International orders may be subject to customs duties or taxes, which are the customer’s responsibility.

 

Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number.

Tracking updates can take up to 48 hours to reflect after shipment.

 

Undeliverable or Returned Packages

If an order is returned to us due to an incorrect address or refusal to accept delivery, we will contact you to arrange reshipment. Additional charges may apply.

 

Lost or Damaged Shipments

If your order is lost or arrives damaged, please email support@shopmalloutlets.com within 7 days of the expected delivery date. We’ll work with you to resolve the issue, including offering a replacement or refund where appropriate.

 

Need Help?

For any shipping questions or concerns, contact our support team at support@shopmalloutlets.com

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